Delivery and Returns Policy

Shipping / Delivery Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

International Shipping

International shipping delivery times can vary greatly depending on the destination.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Birdyberry is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at Birdie@birdyberry.com with your name and order number, and we will look into it for you.

Returns Policy

Refunds, returns, and exchanges

If you are not satisfied for any reason just return the product to the address on your order.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at Birdie@birdyberry.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to make you happy.

Once we receive the returned item your refund will be processed immediately.

If you have any further questions, please don’t hesitate to contact us at Birdie@birdyberry.com.

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